Text Classifier
Incoming text. A useful place to start.
Messages arrive with different needs. Put the most relevant labels in front of the people and systems deciding what happens next—without training a custom classifier.
Illustrative top matches shown. Full results rank every supplied label.
From message to likely destinations
Same labels. A different order.
Choose a sample message and see the destinations reorder. All supplied labels remain in the result.
- 01Billing & paymentsCharges, invoices, refunds
- 02Account accessSign-in and account recovery
- 03Technical supportProblems using the product
Worked example · illustrative ranking, not a measured result · no live call. Classifier returns similarities; it does not execute routing.
Less undifferentiated text
Make a growing inbox easier to review.
- Support triagePut likely queues in front of an operator.
- Content organizationCompare articles and feedback against your topics.
- Repeated workUse one label set across multiple documents, with results matched to each input.
A useful signal. Not a verdict.
Classifier compares the meaning of your text and labels. Similarity is not a confidence percentage or a guarantee of correctness. Your application decides whether to route, review or ask for more context.
Need to ask explicit questions?
Choose Classifier for label similarity. Choose Decisions API for named yes/no, choice and scale judgments with instructions and criteria.
Explore Decisions APIBring messages your team already understands.
Start with a focused label set and known examples. Compare the returned rankings before automating a destination.
A lightweight processing step.
Classification uses embedding-token billing and document quotas. Every document-label pair is returned, so keep the category set purposeful.
Text tool pricing and limits